Most to all of our orders are completed within the 3-12 hours, after receiving the order, however we ask for 24 hours to ensure that the design you
receive is of the highest possible quality after going through our rigorous quality checks.
These Terms and Conditions outline the rules and regulations for using the website and services of The Brother Stitches (TBS). By accessing or using our website, you agree to comply with these terms.
1. General Terms
– All orders are subject to availability and confirmation of the order price.
– The Brother Stitches reserves the right to refuse service or cancel orders at our discretion.
2. Intellectual Property
– All content, designs, and products displayed on this website are the intellectual property of The Brother Stitches. Unauthorized reproduction, duplication, or use is strictly prohibited.
3. Custom Orders
– Customers are responsible for providing accurate design details, sizes, and specifications for custom orders.
– Design proofs must be approved by the customer before production begins.
4. Payment Terms
– Payments must be made in full before the production or shipment of orders.
– All transactions are processed securely through trusted payment gateways.
5. Limitation of Liability
– The Brother Stitches is not liable for delays caused by shipping companies or unforeseen circumstances.
– While we strive for perfection, minor variations in embroidery designs or stitching due to technical constraints are not grounds for refunds.
6. Amendments
– The Brother Stitches reserves the right to modify these terms at any time. Continued use of our website and services indicates acceptance of updated terms.
7. Contact Us
For any questions or concerns regarding these terms, please contact us at artwork@thebrotherstitches.com.