At The Brother Stitches (TBS), customer satisfaction is our priority. If you are not fully satisfied with your order, please refer to the following refund terms:
Eligibility for Refunds
Refunds are available under the following conditions:
– Items are defective or damaged upon arrival.
– Orders are incorrect due to a processing error on our part.
– Refund requests are submitted within 14 days of receiving your order.
Non-Refundable Items
– Customized or personalized products unless they are defective or incorrect.
– Products returned without prior approval from our support team.
Refund Process
1. Submit your refund request to info@thebrotherstitches.com with your order details and reason for the refund.
2. Upon approval, we will process the refund to your original payment method within 7-10 business days.
Exchange Policy
We offer exchanges for defective or incorrect items. Please contact us to initiate an exchange request.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to our error.